Other Support Options
The chat form above is really your fastest, best, no worries option. If for some reason you are having trouble with the form, here are some secondary options for support. Keep in mind that support chat users have priority. This has to do with how our systems are configured to serve you as best and as fast as we can. Thanks for understanding!
Text Us
If you have a mobile number with SMS or MMS, you can text us. Please be patient as the ticketing system only can open a ticket at this time. We will need to follow up with you via text from another support number after your ticket is open. Normal response time is within 8 business hours.
Text the message: EZSupport
To the number: 797979
(We will then log your number and reach back out to you)
Email Us
You can send our no worries support team an email at: support@properaccess.com
Please remember to include:
- Your Full Name.
- Your Email (the one we have on file for you).
- Your Mobile Phone.
- Are you having an issue with: 1) Your Proper Access solution. 2) An internet enabled device. 3) Something else.
- Also, briefly explain the issue you are having.
Call Us
Our support voice messaging line is open and monitored Monday through Saturday from 7:00 am until 7:00 pm Eastern Standard Time. Support voice messages are normally answered within 16 business hours. Need a faster option? Try the chat form or email option. They're lightning quick!
Voice Support Messaging Line: 1.440.462.1303
