Legal Documents

Update Notice

The following legal documents have been updated and we are publishing official notice here
Covid-19 Statement - 9/26/2020
Terms and Conditions - 3/29/2017
Privacy Policy - 3/15/2017

 Please use the document links on the sidebar to open a legal document.

Disclaimer: The content of Proper Access's main external website is overseen by our Web Administration Team which can include 3rd party subcontracted services. Whilst every attempt is made to ensure that information is accurately transmitted publicly from internal documents and kept up-to-date, some information is subject to change. Proper Access will not be held liable for information that is subject to change and reserves the right to alter the content of the external website at any time.


In an ever-increasing day and age of reduced privacy, concerns about respecting private information are at an all-time high. Proper Access is leading the way in a commitment to protecting your privacy. We have adopted this Privacy Policy to ensure we address your privacy related concerns. This policy functions to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Privacy Policy. Please note that by visiting and using, or any other website owned and operated by Proper Access, you are accepting the practices described in this Privacy Policy. The Proper Access website has been made available to you subject to your compliance with this policy. Please read this document carefully before accessing or using the Proper Access website. By accessing or using this website, you are agreeing to be bound by the statements made herein. If you do not wish to be bound by these statements, you may not access or use the website.

Proper Access Website Visitors

What Information is Proper Access gathering about its visitors and how is it being used?

Every computer connected to the Internet is provided with a domain name (e.g. and an IP Address (e.g. When a visitor requests a page from the Proper Access website, our Web Servers automatically identify and log the HTTP request that is made to our Web Server. By itself, this information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:

  • The IP Address of the Site that may have Referred you
  • Your IP Address
  • The Web Page that you may have linked to us from, if any
  • The Product Identifier for Version and Make of Browser (e.g. Chrome®)
  • The Operating System platform that you may be running (e.g. Macintosh® or Windows®)
  • Search Words or Terms that are passed from a Search Engine (e.g. Google® or Yahoo!®)
  • Information readily available and stored in your Adobe® Flash ‘System.Capabilities’ Object.

There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every Web Server on the Internet today. The purpose for this information is actually two-fold. One, Proper Access has found it advantageous to examine visitor traffic in its aggregate, so that we can ensure maximum compatibility for the various Browsers and Operating Systems that visit our site. Additionally, as any business should attest, it is our desire to generate greater amounts of visitor traffic. By analyzing visitation patterns, referring URLs and Search Engine terms, we can strategically enhance our exposure on the Internet.

What about Cookies?

Cookies are small pieces of data that are transferred to your computer’s hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. The Proper Access website utilizes cookies only as a means of providing personalization features to our visitors. For example, we utilize cookies to manage your shopping experience in the Proper Access store. You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as we’ve designed.

What information does Proper Access collect when I purchase something?

If you purchase something in the Proper Access Store, we need to obtain the appropriate information in order to complete the purchase transaction. Depending upon the method of payment that you select and your location, the required information may vary. However, generally speaking we will need:

  • Your Name
  • Billing Address (for Credit Card Orders)
  • Service Installation Address
  • E-Mail Address
  • Phone Number
  • Credit Card Number (for Credit Card Orders)
  • Expiration Date (for Credit Card Orders)
  • CCV Code (for Credit Card Orders)

We use shopping cart features that safeguard this information by using industry standard SSL (Secure Sockets Layer) encrypted servers. SSL encodes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information.

Proper Access Solution Users

If you purchase a Proper Access solution, we will begin the provisioning of your new gear. These transmissions are fully encrypted. In addition, we will ask you for information about the size of your house so we can plan our installation procedure unique to your environment. We use this data to make more intelligent decisions about how to improve our installation and support services. We may also anonymously aggregate your data with data from other homes in order to create better systems for similar homes. Proper Access may also send you information regarding your system’s operations, software updates or promotions via the Proper Access Insider Email Newsletter. We will also request your e-mail address – this allows us to email you. If you register for one of our mailing lists, we will use your email address to send you updates on the mailing list topic such as announcements, news and new products or services. You have the option of ‘Unsubscribing’ from out Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of the Proper Access team, you will be required to provide specific information that will be routed to the appropriate contact within Proper Access. We maintain a strict ‘No Spam or UCE’ policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

Contractor Installation

We may choose use a contractor to install your Proper Access solution. These contractors have been rigorously trained and will not ask you for any personal or private information that you haven’t already provided to us during your ordering process.

Will Proper Access disclose the information collected to Third Parties?
Proper Access will only disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to:

  • Conform to the edicts of the law or comply with a legal process served on Proper Access.
  • Protect and defend the rights or property of Proper Access, or visitors of Proper Access.
  • Identify persons who may be violating the law, the legal notice, or the rights of third parties.
  • Cooperate with the investigations of purported unlawful activities.

Proper Access uses reasonable precautions to keep the information disclosed to us secure. Proper Access reserves the right to transfer information in connection with the sale of all or part of Proper Access capital stock or assets to any third party. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Proper Access also provides ‘links’ to a wide variety of other web sites on the Internet. We are not responsible for their Privacy Policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their privacy policy. Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Please send any notices or requests regarding this Privacy Policy by accessing the support information on the support tab of our website. © 2016-current year Proper Access All Rights Reserved. Proper Access and any marks and logos are trademarks, tradenames, or service marks of Proper Access. All other trademarks listed are the property of their respective owners.

Posted: March 2017