Legal Documents

Update Notice

The following legal documents have been updated and we are publishing official notice here
Terms and Conditions - 3/29/2017
Privacy Policy - 3/15/2017

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Disclaimer: The content of Proper Access's main external website is overseen by our Web Administration Team which can include 3rd party subcontracted services. Whilst every attempt is made to ensure that information is accurately transmitted publicly from internal documents and kept up-to-date, some information is subject to change. Proper Access will not be held liable for information that is subject to change and reserves the right to alter the content of the external website at any time.

Proper Access

Acceptable Use Policy for Proper Access Products and Services

Introduction

As a leading supplier of advanced connectivity services, PROPER ACCESS is at the forefront of the Internet of Things (“IoT”) revolution. We design our products and services to be used beneficially and with a high degree of social responsibility. The PROPER ACCESS Acceptable Use Policy ("AUP") is designed to help achieve these goals.

By using Proper Access solutions, as defined below, Customer(s) agrees to comply with this Acceptable Use Policy and to remain responsible for its uses. PROPER ACCESS reserves the right to change or modify the terms of the AUP at any time, effective when posted on PROPER ACCESS's web site at https://www.ProperAccess.com/legal . Customer's use of the Service(s) after changes to the AUP are posted shall constitute acceptance of any changed or additional terms.

Scope of the AUP

The AUP applies to the PROPER ACCESS services that provide (or include) access to the Internet, network interconnectivity, or are provided over the Internet or wireless data networks like video or voice over internet protocol (collectively "IP Services").

Prohibited Activities

General Prohibitions: PROPER ACCESS prohibits use of the IP Services in any way that is unlawful, harmful to or interferes with use of PROPER ACCESS's network or systems, or the network of any other provider, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes Spam/E-mail/Usenet abuse, a security risk or a violation of privacy.

Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, applications, or other services that are accessed via a link from the PROPER ACCESS-branded website or from a website that contains PROPER ACCESS-branded content is a violation of this AUP.

Unlawful Activities: IP Services shall not be used in connection with any criminal, civil or administrative violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation or administrative rule.

Violation of Intellectual Property Rights: IP Service(s) shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of PROPER ACCESS or any individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation.

Threatening Material or Content: IP Services shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name), that harasses, or threatens the health or safety of others. In addition, PROPER ACCESS reserves the right to decline to provide any services if the content is determined by PROPER ACCESS to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libelous, treasonous, excessively violent or promoting the use of violence or otherwise harmful to others.

Inappropriate Interaction with Minors: PROPER ACCESS complies with all applicable laws pertaining to the protection of minors, including when appropriate, reporting cases of child exploitation to the National Center for Missing and Exploited Children. For more information about online safety, visit http://www.ncmec.org .

Child Pornography: IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise produce, transmit, distribute or store child pornography. Suspected violations of this prohibition may be reported to PROPER ACCESS by utilizing the Support tab on our website. PROPER ACCESS will report any discovered violation of this prohibition to the National Center for Missing and Exploited Children and take steps to remove child pornography (or otherwise block access to the content determined to contain child pornography) from its equipment.

Spam/E-mail/Usenet Abuse: Violation of the CAN-SPAM Act of 2003, or any other applicable law regulating e-mail services, constitutes a violation of this AUP.

Spam/E-mail or Usenet abuse is prohibited using IP Services. Examples of Spam/E-mail or Usenet abuse include but are not limited to the following activities:

  • sending multiple unsolicited electronic mail messages or "mail-bombing" – to one or more recipient;
  • sending unsolicited commercial e-mail, or unsolicited electronic messages directed primarily at the advertising or promotion of products or services;
  • sending unsolicited electronic messages with petitions for signatures or requests for charitable donations, or sending any chain mail related materials;
  • sending bulk electronic messages without identifying, within the message, a reasonable means of opting out from receiving additional messages from the sender;
  • sending electronic messages, files or other transmissions that create the potential for disruption of the networks with which PROPER ACCESS interconnects, by virtue of quantity, size or otherwise;
  • using another site's mail server to relay mail without the express permission of that site;
  • using another computer, without authorization, to send multiple e-mail messages or to retransmit e-mail messages for the purpose of misleading recipients as to the origin or to conduct any of the activities prohibited by this AUP;
  • collecting the responses from unsolicited electronic messages;
  • maintaining a site that is advertised via unsolicited electronic messages, regardless of the origin of the unsolicited electronic messages;
  • sending messages that are harassing or malicious, or otherwise could reasonably be predicted to interfere with another party's quiet enjoyment of the IP Services or the Internet (e.g., through language, frequency, size or otherwise);
  • using distribution lists containing addresses that include those who have opted out;
  • sending electronic messages that do not accurately identify the sender, the sender's return address, the e-mail address of origin, or other information contained in the subject line or header;
  • falsifying packet header, sender, or user information whether in whole or in part to mask the identity of the sender, originator or point of origin;
  • using redirect links in unsolicited commercial e-mail to advertise a website or service;
  • posting a message to more than ten (10) online social media outlets or newsgroups, that could reasonably be expected to generate complaints;
  • intercepting, redirecting or otherwise interfering or attempting to interfere with e-mail intended for third parties;
  • knowingly deleting any author attributions, legal notices or proprietary designations or labels in a file that the user mails or sends;
  • using, distributing, advertising, transmitting, or otherwise making available any software program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, including, but not limited to, the facilitation of the means to spam.

Security Violations

Customers are responsible for ensuring and maintaining security of the machines and IoT devices that connect to and use IP Service(s), including implementation of necessary patches and operating system updates.

IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of PROPER ACCESS's (or another party's) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. Examples of system or network security violations include but are not limited to:

  • unauthorized monitoring, scanning or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of e-mail addresses;
  • hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software or data without express authorization of the owner of the system or network;
  • impersonating others or secretly or deceptively obtaining personal information of third parties (phishing, etc.); using any program, file, script, command or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the Internet or any other means of communication;
  • distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, keystroke recorders, password guessing programs, packet sniffers or network probing tools (except in the case of authorized legitimate network security operations);
  • knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits or any other similar software or programs that may damage the operation of another's computer, network system or other property, or be used to engage in modem or system hi-jacking;
  • engaging in the transmission of pirated software;
  • using manual or automated means to avoid any use limitations placed on the IP Services;
  • providing guidance, information or assistance with respect to causing damage or security breach to PROPER ACCESS's network or systems, or to the network of any other IP Service provider;

Customer Responsibilities

Customers remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed or transmitted using the IP Services. PROPER ACCESS has no responsibility for any material created on PROPER ACCESS's branded equipment or accessible using IP Services, including content provided on third-party websites linked to PROPER ACCESS equipment. Such third-party website links are provided as Internet navigation tools for informational purposes only, and do not constitute in any way an endorsement by PROPER ACCESS of the content(s) of such sites.

Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and to help prevent similar future violations.

AUP Enforcement and Notice

Customer's failure to observe the guidelines set forth in this AUP may result in PROPER ACCESS taking actions. When feasible, PROPER ACCESS may provide Customer with a notice of an AUP violation via e-mail or otherwise allowing the Customer to promptly correct such violation.

PROPER ACCESS reserves the right, however, to act immediately and without notice to suspend or terminate affected IP Services in response to a court order or government notice that certain conduct must be stopped, or when PROPER ACCESS reasonably determines that the Customer's use of the affected IP Services may: (1) expose PROPER ACCESS to sanctions, prosecution, civil action or any other liability; (2) cause harm to or interfere with the integrity or normal operations of PROPER ACCESS's network or networks with which PROPER ACCESS is interconnected; (3) interfere with another PROPER ACCESS Customer's use of IP Services or the Internet; (4) violate any applicable law, rule or regulation; or (5) otherwise present an imminent risk of harm to PROPER ACCESS or PROPER ACCESS Customers.

Incident Reporting

Any complaints (other than claims of copyright infringement) regarding violation of this AUP by any PROPER ACCESS Customer (or its user) should be directed to the support tab on our website. Where possible, include details that would assist PROPER ACCESS in investigating and resolving such complaint.

Contact Information: Any notification that PROPER ACCESS sends to its Customers pursuant to this AUP will be sent via e-mail to the e-mail address on file with PROPER ACCESS, or may be in writing to Customer's address of record. It is Customer's responsibility to promptly notify PROPER ACCESS of any change of contact information.

Effective: March 2017